1. Introduction

Welcome to Ahir Dairy. These Terms & Conditions govern your use of our mobile app and website for ordering dairy products, including milk, ghee, paneer, and other related goods. By accessing or using Ahir Dairy, you agree to be bound by these terms.

2. Account Registration

• To place orders, you must register an account and provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• Ahir Dairy reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

3. Orders and Subscriptions

• Orders placed through the Ahir Dairy app are subject to acceptance and availability.
• Subscription orders are processed according to the delivery schedule you select during checkout.
• We reserve the right to decline or cancel any order if we are unable to fulfill it or if information provided is incorrect.
• Order details, pricing, and delivery dates may be updated at the discretion of Ahir Dairy when necessary.

4. Pricing and Payment

• Prices displayed on the app include applicable taxes unless otherwise stated.
• Payment is processed securely through Razorpay and other supported payment methods.
• By placing an order, you authorize Ahir Dairy to charge the selected payment method for the order amount.
• In case of payment failure, we may cancel the order and notify you for further action.

5. Delivery and Cancellation

• Delivery is made to the address provided in your order and may vary based on service availability in your area.
• If you need to cancel or modify an order, please contact us as soon as possible. Cancellation requests may not be accepted after the order has entered the delivery process.
• In the event of a missed delivery or inability to deliver due to address or access issues, we will contact you to reschedule.

6. Refund and Return Policy

• Refunds and returns are handled in accordance with Ahir Dairy's refund policy.
• If you receive damaged or spoiled products, please notify customer support immediately with photos and order details.
• Refunds may be issued as wallet credit, reversal to the original payment method, or store credit, depending on the situation.

7. User Responsibilities

• You agree to use Ahir Dairy in a lawful manner and not to misuse the service.
• It is your responsibility to provide accurate delivery details, including name, phone number, and address.
• You must notify Ahir Dairy of any changes to your account information or delivery preferences promptly.

8. Limitation of Liability

To the maximum extent permitted by law, Ahir Dairy is not liable for any indirect, incidental, or consequential losses arising from your use of the service. Our liability for any claim related to your order is limited to the amount you paid for that order.

9. Changes to Terms

Ahir Dairy may update these Terms & Conditions from time to time. Continued use of the app after changes constitute acceptance of the updated terms.

10. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact our customer support team through the app or via the contact details provided on our website.